Support
Help with the NeuroAccess app, your account, or your information.
If this is urgent, do not write to us
Support email is not monitored for emergencies and cannot give medical advice. If you are in immediate danger, call 911 or go to the nearest emergency department. For emotional crisis support in the United States, call or text 988.
Contact us
For questions about the app, trouble signing in, or a request about your information, write to:
Please write from the email address on your account, and leave out details of your health — we do not need them to help with the app.
Things you can do yourself
- Delete your account. Open the Privacy & safeguards screen in the app. You can do this at any time.
- See who can view your information. Sharing is off until you turn it on, and you can revoke a connection in the app.
- Read how your information is handled. See the Privacy Policy and the Terms and Conditions, linked at the foot of this page.
- Common questions. The questions on the home page cover what NeuroAccess is and is not.